Niall Byrne
About Niall Byrne
Niall Byrne is the Director of Technical Support, EMEA at WP Engine in Ireland, with over 18 years of experience in the technology sector.
Title
Niall Byrne serves as the Director of Technical Support, EMEA at WP Engine in Ireland.
Company
Niall Byrne is currently employed at WP Engine, where he leads the technical support team for the EMEA region.
Previous Experience at Fivetran
Niall Byrne worked at Fivetran from 2022 to 2024 in various leadership roles including Senior Director of Global Digital Customer Experience and Senior Director of EMEA Support Engineering. While at Fivetran, he led a team of support engineers across three European locations and was responsible for developing the company's global digital customer experience strategy.
Previous Experience at SurveyMonkey
Niall Byrne held multiple director roles at SurveyMonkey from 2017 to 2022. He was the Director of Enterprise Technical Support - CX Solutions, Diversity & Inclusion Executive Sponsor, and Director of International Customer Operations. During his tenure, he focused on improving enterprise technical support and fostering inclusivity within the organization.
Previous Experience at HubSpot
From 2013 to 2017, Niall Byrne worked at HubSpot in Ireland. He served as the Director of Global Support Operations and Customer Support Manager for EMEA and APAC, playing a significant role in managing the company’s customer support strategies.
Previous Experience at Google
Niall Byrne was employed at Google from 2007 to 2013 in County Dublin, Ireland. His roles included Program Manager for the EMEA region and Google Adwords & Analytics Support Lead, contributing to key support initiatives during his time there.
Education and Expertise
Niall Byrne achieved a BA(Mod) in Information & Communication Technology from Trinity College Dublin, where he studied from 1999 to 2003. He also completed his secondary education at Portmarnock Community School, attaining his Leaving Certificate.
Technology Sector Experience
With over 18 years of experience in the technology sector, Niall Byrne has held various managerial and leadership roles across multiple organizations. His extensive background covers technical support, customer experience, and operational improvement.