Raphaela Rocha
About Raphaela Rocha
Raphaela Rocha is a Technical Support L1 at WP Engine in Ireland with over a decade of experience in technical support and IT infrastructure roles.
Title and Current Role
Raphaela Rocha is currently employed as a Technical Support L1 at WP Engine in Ireland. She joined the company in October 2021 and brings her extensive expertise in technical support to the role.
Professional Experience
Raphaela Rocha has accumulated over a decade of professional experience in technical support and IT infrastructure roles. She previously worked at Cloudflare in Portugal as a Technical Support Engineer from 2020 to 2021 for 10 months. Before that, she spent five years at Venko IT as an Information Technology Infrastructure Analyst from 2013 to 2018. From 2011 to 2013, she served as a System Administration Specialist at Rede Gazeta. Her career began at Spirit Linux, where she worked as a Linux Support Analyst from 2009 to 2011 and completed an internship from 2008 to 2009.
Education and Qualifications
Raphaela Rocha holds a Bachelor's degree in Computer and Information Sciences, General from FAESA, which she earned after three years of study from 2014 to 2017. Additionally, she completed her Technician in Informatics at SENAC from 2007 to 2008. Her educational background has equipped her with a strong foundation in both general computer sciences and specialized informatics.
Technical Expertise in System Administration and Linux Support
Throughout her career, Raphaela Rocha has demonstrated expertise in both system administration and Linux support. Her roles at Rede Gazeta and Spirit Linux provided her with substantial experience in managing IT systems and offering Linux support. This technical proficiency has been integral to her success in various technical support and IT infrastructure roles.
International Work Experience
Raphaela Rocha's career has spanned multiple countries. She worked in Portugal with Cloudflare before relocating to Ireland for her current position at WP Engine. This international experience has provided her with a diverse perspective and the ability to adapt to various working environments and cultures.