Stephen Lin
About Stephen Lin
Stephen Lin is a Senior Operations Engineer at WP Engine, specializing in Customer Experience Operations in Austin, Texas.
Senior Operations Engineer at WP Engine
Stephen Lin currently holds the role of Senior Operations Engineer, Customer Experience Operations at WP Engine. Based in the Austin, Texas area, he has been with the company for over nine years, starting his tenure in May 2014. In his role, Stephen utilizes Agile methodology and ceremonies to manage complex, cross-team programs and initiatives. He leads change management best practices to ensure that programs align with business requirements and customer goals.
Previous Role at The Austin Stone Community Church
Prior to his current role, Stephen Lin worked at The Austin Stone Community Church as a Production and Technology Associate. He held this position for four years, from 2010 to 2014. His responsibilities in this role aren't specified, but it likely involved managing production and technology-related tasks given the job title.
Education at The University of Texas at Austin
Stephen Lin attended The University of Texas at Austin, where he completed two Bachelor of Arts (B.A.) degrees between 2006 and 2010. He studied Ancient History and Classical Civilization as well as Classical Archaeology. These academic credentials provide him with a well-rounded educational background that contributes to his analytical and strategic thinking skills.
Expertise in Agile Methodology and Change Management
In his current capacity at WP Engine, Stephen Lin employs Agile methodology to manage intricate programs and initiatives across various teams. He leads change management practices to ensure that business requirements and customer goals are met. He also leverages data analysis and customer feedback to guide business strategy and mitigate risks.
Collaboration and Mentorship
Stephen Lin collaborates with Brand and Marketing teams at WP Engine to build relationships with third-party agencies and technology partners. Additionally, he mentors, on-boards, and trains junior Operations Engineers. These efforts aim to ensure team scalability and the successful delivery of business objectives.