Summer Doebbler
About Summer Doebbler
Summer Doebbler is a Technical Support L2/New Relic SME at WP Engine in the San Antonio, Texas Metropolitan Area, with extensive experience in IT and customer service roles.
Company
Summer Doebbler is currently employed at WP Engine in the San Antonio, Texas Metropolitan Area. WP Engine is a leading managed WordPress hosting provider, and Summer contributes as a Technical Support L2 and New Relic SME.
Title
At WP Engine, Summer is positioned as a Technical Support L2 and New Relic Subject Matter Expert (SME). This role involves providing advanced technical support and specialized knowledge in New Relic, a software analytics and performance monitoring tool.
Education and Expertise
Summer Doebbler studied at Northwest Vista College from 2012 to 2014. She has extensive knowledge of open-source CMS, particularly WordPress, including its core, plugins, and themes. This expertise enables her to assist effectively with server monitoring, customer site assessments, and site migrations.
Career Background
Summer Doebbler's career includes various roles. She began as a model at Hollister Co. from 2011 to 2012, then moved on to Chili's as a Shift Supervisor from 2013 to 2017. She worked as a Receptionist at The San Antonio Orthopaedic Group from 2017 to 2018. From 2017 to 2019, she served as an IT Analyst at DHA Connected Health. She joined WP Engine as Technical Support L1 in 2019 and was promoted to her current role in 2021.
Professional Achievements
Summer has mentored Level 1 technical support staff by conducting post-mortem style escalations. She regularly collaborates across departments to enhance information flow and improve service quality. In January 2022, she was recognized for her ability to provide internal support and recommendations, and by March 4, 2022, she officially earned the title of Subject Matter Expert on New Relic.