Talavou Nuusa
About Talavou Nuusa
Talavou Nuusa is a Technical Support Manager at WP Engine in San Antonio, Texas, with a background in both technical support and healthcare, combining military and civilian experience.
Title
Talavou Nuusa currently holds the position of Technical Support Manager at WP Engine, based in San Antonio, Texas, United States. His role involves overseeing technical support operations and leading a team to ensure efficient and effective customer service.
Education and Expertise
Talavou Nuusa studied at Solano Community College from 2002 to 2006, where he focused on Acting. He furthered his education at USAF Allied Health Science, studying Health Services/Allied Health/Health Sciences, General, from 2010 to 2011. This diverse educational background complements his strong technical and healthcare expertise.
Professional Background
Talavou Nuusa has a diverse professional background that combines technical support and healthcare. He worked as a Medic in the US Air Force Reserve for 11 years in Fairfield, CA, from 2010 to 2021. He built his technical support career at WP Engine, starting as Technical Support Shift Lead for the 3rd shift in Austin, Texas, from 2014 to 2018, then moving to 1st shift in Texas from 2018 to 2021, and currently serves as Technical Support Manager in San Antonio.
Technical Support Expertise at WP Engine
Talavou Nuusa has extensive experience in technical support at WP Engine. He spent four years as a Technical Support Shift Lead for the 3rd shift in the Austin, Texas area, followed by three years as Technical Support Shift Lead for the 1st shift in Texas. His roles have provided him with a comprehensive understanding of the company's operational dynamics, contributing to his proficiency in networking and problem-solving.
Leadership and Customer Support Skills
Talavou Nuusa demonstrates a unique blend of leadership and customer support skills. His experience spans both military and civilian roles, where he has honed his interpersonal and managerial abilities. He has a history of peer motivation and team-focused leadership, ensuring that teams under his guidance operate efficiently and achieve their goals.