Andrew Myers
About Andrew Myers
Andrew Myers serves as a Workforce Optimization Business Partner and Application Administrator at WPS Health Solutions, where he has worked since 2021. He has extensive experience in workforce management and data analytics, having held various roles in organizations such as Duluth Trading Company, HP Enterprise Services, and Grainger.
Work at WPS Health Solutions
Andrew Myers has been employed at WPS Health Solutions since 2021, where he serves as a Workforce Optimization (WFO) Business Partner and Application Administrator. His role involves overseeing workforce optimization strategies and managing applications that support these initiatives. Prior to this position, he held the role of Senior Data and Configuration Expert - WFO at WPS Health Insurance since 2016, contributing to data management and configuration processes. His experience at WPS Health Solutions reflects his commitment to enhancing workforce efficiency and data integrity within the organization.
Previous Experience in Workforce Management
Before joining WPS Health Solutions, Andrew Myers accumulated significant experience in workforce management across various organizations. He worked at Duluth Trading Company from 2006 to 2010 as a Contact Center Lead/Supervisor/Workforce Management Analyst. Following this, he served as a Workforce Management Analyst and Business Partner II at HP Enterprise Services from 2010 to 2015. He also held the position of Workforce Management Software Administrator at Grainger from 2015 to 2016. His diverse background in workforce management roles has equipped him with extensive knowledge in optimizing workforce processes.
Education and Certifications
Andrew Myers studied at the University of Wisconsin-Platteville, where he focused on Broadcasting and Music, ultimately achieving a degree in Communication Technologies Management from 1998 to 2005. He furthered his education by obtaining a Green Belt Certification in LEAN/Six Sigma from Duke University in 2018. His educational background provides a solid foundation for his expertise in workforce optimization and data management.
Technical Skills and Competencies
Andrew Myers possesses a range of technical competencies relevant to workforce management and data analytics. He is proficient in various software and tools, including Nice WFM IEX, Verint Impact 360, Avaya, Cisco, Genesys, WinSQL, SSRS, Visual Studio, and Azure DevOps Server. His expertise in managing data integrations and ensuring data health is complemented by his holistic approach to project management, which allows him to maintain a clear line-of-sight from task initiation to completion.
Leadership in Software Deployment
In his professional career, Andrew Myers successfully led the deployment of new software to enterprise users in an Agile-based Scrum environment. This experience highlights his ability to manage complex projects and implement technology solutions that enhance operational efficiency. His leadership in software deployment underscores his commitment to leveraging technology for workforce optimization.