Azure Lucas
About Azure Lucas
Azure Lucas is a Tricare Certification Unit Supervisor at Wps Health Solutions, where they have worked since 2018. With a background in customer service and management, they have held various roles in companies such as Geico, Verizon Wireless, and Alorica, while also pursuing a degree in Business Administration at Strayer University.
Work at WPS Health Solutions
Azure Lucas has been employed at WPS Health Solutions since 2017, initially serving as TPCU Unit Coordinator III - Institutional. In 2018, she transitioned to the role of Tricare Certification Unit Supervisor. In her current position, she is responsible for managing unresolvable claims and escalations within the Tricare Certification Unit. Additionally, she plays a key role in training Humana staff and has developed and executed employee engagement and achievement plans to enhance team performance.
Previous Employment Experience
Before joining WPS Health Solutions, Azure Lucas worked at Geico as a Claims I Representative for 10 months in 2012. She also held various positions at Verizon Wireless, including Supervisor of Retail Sales and Supervisor of Sales Operations, from 2007 to 2011. Her experience extends to customer service roles at Alorica and Kelly Connect, where she provided support for Apple products. This diverse background has contributed to her expertise in claims management and customer service.
Education and Expertise
Azure Lucas has pursued her education at Strayer University, focusing on Business Administration and Management. She has been studying since 2007 and achieved a Bachelor of Business Administration between 2016 and 2022. This educational background supports her roles in management and operational supervision, particularly in the healthcare and customer service sectors.
Current Roles and Responsibilities
In addition to her role at WPS Health Solutions, Azure Lucas has been working at Cox Communications as a Tier I Technical Support representative since 2016. Her responsibilities in this position include providing technical assistance and support to customers. This dual role showcases her ability to manage diverse responsibilities across different industries.