Brian Johnson
About Brian Johnson
Brian Johnson is a Process Improvement Analyst at WPS Health Solutions, where he has worked since 2020. With over 20 years of experience in customer service across various industries, he focuses on enhancing colleague engagement and program standards.
Work at WPS Health Solutions
Brian Johnson currently serves as a Process Improvement Analyst at WPS Health Solutions, a role he has held since 2020. In this position, he focuses on enhancing colleague engagement and analyzing program standards and changes. Prior to this role, he worked as a Unit Coordinator IV Analyst 3 from 2018 to 2020 and as a Customer Care Specialist for a brief period in 2018. His experience at WPS Health Solutions spans over four years, during which he has contributed to various initiatives aimed at improving operational efficiency.
Previous Experience at Hyatt Hotels Corporation
Before joining WPS Health Solutions, Brian Johnson worked at Hyatt Hotels Corporation as a Guest Services Associate from 2014 to 2018. During his four years in this role, he developed strong customer service skills and gained valuable experience in the hospitality industry. His work involved direct interaction with guests, which helped him refine his communication abilities and enhance customer satisfaction.
Coaching and Leadership Skills
As part of the leadership team at WPS Health Solutions, Brian Johnson coaches and advises colleagues on improving customer service and benefits communication skills. His role involves evaluating and monitoring professional growth within the team through daily reporting and auditing of job skills. This focus on development contributes to a culture of continuous improvement within the organization.
Education and Expertise
Brian Johnson studied at Warner University from 2003 to 2006, where he pursued a degree in Education. Although he did not achieve a formal qualification, his educational background has informed his approach to coaching and development in the workplace. With over 20 years of experience in customer service across various industries, including food and beverage, hospitality, and health insurance, he possesses a diverse skill set that supports his current role.