Kelly Potter
About Kelly Potter
Kelly Potter serves as the Manager of Business Process Optimization in the Project Management Office at WPS Health Solutions, where she leads a team focused on enhancing customer value. With a background in business analysis and project management, she has developed standards and communities of practice across various organizations.
Current Role at WPS Health Solutions
Kelly Potter serves as the Manager of Business Process Optimization within the Project Management Office (PMO) at WPS Health Solutions. She has held this position since 2022 and manages a team that includes Lean Six Sigma Process Improvement specialists, Business Analysts, and Project Managers. Her focus is on optimizing value for customers through effective process management and improvement strategies. In her role, she reports directly to the Chief Administrative Officer (CAO).
Previous Experience at WPS Health Solutions
Prior to her current role, Kelly Potter worked at WPS Health Solutions in various capacities. She served as a Business Analysis Supervisor from 2020 to 2021 for nine months and as Manager of the Project Management Office (PMO) from 2021 to 2022 for another nine months. During her time at WPS, she contributed to the development of business analysis standards and established Communities of Practice (CoPs) and Centers of Excellence (CoEs).
Professional Background
Kelly Potter has a diverse professional background with experience in multiple industries, including health insurance, credit insurance, government and legal contracts, prescription drug development, and international business. She has held roles such as Senior Business Analyst at Beacon Hill Staffing Group, Dean Health Plan, Inc., and Codeworks, Inc. Her experience also includes positions in radio and television, where she worked as an On-Air Personality and Traffic Manager.
Education and Qualifications
Kelly Potter studied at the University of Wisconsin-Oshkosh, where she earned a Bachelor of Arts (BA) degree in both Radio - Television - Film and Psychology from 2000 to 2005. Her educational background provides a foundation for her analytical and communication skills, which are essential in her roles in business analysis and process optimization.
Agile Transformation Experience
Throughout her career, Kelly Potter has been involved in multiple agile transformations, serving as both a scrum master and product owner. This experience highlights her capability in leading teams through change and implementing agile methodologies to improve project outcomes and team efficiency.