Philip Caruso Jr.
About Philip Caruso Jr.
Philip Caruso Jr. serves as an ITIL Change Manager at WPS Health Solutions since 2020, bringing over 15 years of experience in the IT industry with a focus on Financial Services, Insurance, and Banking.
Work at WPS Health Solutions
Philip Caruso Jr. has been serving as the ITIL Change Manager at WPS Health Solutions since 2020. In this role, he applies his extensive knowledge of ITIL frameworks to manage and implement changes effectively within the organization. His responsibilities include overseeing change management processes, ensuring compliance with ITIL standards, and facilitating communication among stakeholders to minimize disruptions during changes.
Professional Experience in IT
Philip Caruso Jr. has over 15 years of professional experience in the IT industry, with a focus on Financial Services, Insurance, and Banking sectors. His career includes various roles that highlight his expertise in Incident, Problem, and Change Management. Prior to his current position, he held several significant roles, including Scrum Master and Product Owner at Northwestern Mutual, and AVP, Problem Management Analyst at Baird.
Education and Expertise
Philip Caruso Jr. studied at the University of Wisconsin-Milwaukee and also attended Bryant & Stratton College - Milwaukee, where he achieved a degree in Information Technology. He demonstrates expertise in both waterfall and SAFe/Agile methodologies, which enhances his capabilities in Application and Project Management. His educational background supports his professional roles in managing IT operations and projects.
Leadership Roles and Responsibilities
Throughout his career, Philip Caruso Jr. has held leadership roles in Incident, Problem, and Change Management. His experience includes leading teams in a Command Center/Network Operations Center environment, where he managed critical incidents and implemented problem management strategies. His leadership in these areas has contributed to improved operational efficiency and service delivery.
Previous Positions and Contributions
Before joining WPS Health Solutions, Philip Caruso Jr. worked in various capacities at notable organizations. He served as an AVP at Baird, where he led the Change Advisory Board and managed problem analysis. His tenure at FIS included roles as IT Operations Shift Manager and Incident/Problem Management Analyst. These positions provided him with a solid foundation in IT operations and management practices.