Taylor Townsend
About Taylor Townsend
Taylor Townsend is a Quality Assurance Auditor in Customer Service at WPS Health Solutions, where she has worked since 2020. She has a diverse background in customer service and claims processing, with previous roles at Check Into Cash, Groupon, and Kappa Delta Chi Sorority, Inc.
Current Role at WPS Health Solutions
Taylor Townsend currently serves as a Quality Assurance Auditor in Customer Service at WPS Health Solutions. In this role, she conducts audits on high dollar claims and processes refunds from providers and beneficiaries. She has been in this position since 2020 and has accumulated four years of experience in this capacity. Her responsibilities include identifying and communicating trends in audits and policies to higher management for review and updates.
Previous Experience in Customer Service
Before her current role, Taylor Townsend worked at Check Into Cash as a Customer Service Representative from 2015 to 2016 for one year in Joliet. She also held multiple positions at Groupon, including National Merchant Resolutions Specialist from 2017 to 2018 and Customer Service from 2016 to 2017, both in the Greater Chicago Area. Her diverse experience in customer service has contributed to her skill set in quality assurance and claims processing.
Educational Background
Taylor Townsend studied at Southern Illinois University, Carbondale, where she earned a Bachelor's Degree in Psychology from 2011 to 2015. She later pursued a Master's degree in Workforce Education and Development at the same institution from 2018 to 2021. Additionally, she attended Loyola University Chicago, where she achieved a Master's Degree in Social Work from 2016 to 2017. Her educational background supports her professional roles in quality assurance and customer service.
Involvement with Kappa Delta Chi Sorority, Inc.
Taylor Townsend was actively involved with Kappa Delta Chi Sorority, Inc. during her time at Southern Illinois University, Carbondale. She held several leadership positions, including Alpha Omega President, Treasurer, and Recording Secretary from 2014 to 2015. Additionally, she served as the Midwest Regional Conference Coordinator in 2014. Her involvement in the sorority reflects her commitment to leadership and community engagement.
Experience at WPS Health Solutions
Taylor Townsend has held multiple positions at WPS Health Solutions. She worked as a Claims Processor for four months in 2019 and as a Customer Care Professional for two months in the same year. Additionally, she served as a Quality Assurance Auditor for Claims Support from 2019 to 2020 for eleven months. Her varied roles within the organization have provided her with a comprehensive understanding of claims processing and quality assurance.