Arisa Hayama
About Arisa Hayama
Arisa Hayama serves as the Executive Assistant to the EVP of Casino Marketing at Wynn Resorts, bringing extensive experience in hospitality and human resources. She has held various roles in prominent organizations, including MGM Resorts International and Accenture Interactive, and is fluent in English and Japanese.
Current Role at Wynn Resorts
Arisa Hayama serves as the Executive Assistant to the EVP of Casino Marketing at Wynn Resorts. She has held this position since 2021, contributing to the marketing strategies and operational efficiencies within the casino division. Her role involves supporting executive-level functions and facilitating communication across departments to enhance the overall guest experience.
Previous Experience at MGM Resorts International
Prior to her current role, Arisa worked at MGM Resorts International as the Executive Assistant to the VP of Revenue Management from 2017 to 2020. In this capacity, she supported revenue management initiatives and assisted in strategic planning processes. Additionally, she served as the Executive Assistant to the VP of Human Resources at MGM Grand Hotel & Casino Las Vegas from 2014 to 2017, where she was involved in human resources operations.
Background in Hospitality and Guest Services
Arisa's career in hospitality began at Hotel Nikko San Francisco, where she worked as Front Desk and Concierge from 1994 to 1997. She later joined Accenture Interactive as a Guest Service Coordinator from 1997 to 1999. Her extensive experience in guest services has equipped her with skills in managing front desk operations and concierge services, particularly for international clientele.
Education and Professional Development
Arisa Hayama earned a Bachelor's degree in Hotel/Motel Administration/Management from San Francisco State University, where she studied from 1989 to 1994. Her educational background laid the foundation for her career in hospitality and management, enhancing her understanding of the industry and its operational demands.
Human Resources Expertise
Arisa has a strong background in human resources, having worked as a Human Resources Training Lead & New Hire Coordinator at Accenture Interactive from 1999 to 2001. Her expertise includes professional development, recruitment, benefits administration, and new hire orientation, which are essential for fostering a productive workforce.