Kaija Williams
About Kaija Williams
Kaija Williams serves as the Assistant Front Office Manager at Wynn Resorts in Las Vegas, Nevada, where she has worked since 2022. With a background in hospitality management and customer service, she has held various roles in the industry, including Front Office Manager at Embassy Suites by Hilton and Front Desk Manager at ARIA Resort & Casino.
Work at Wynn Resorts
Kaija Williams has served as the Assistant Front Office Manager at Wynn Resorts since 2022. In this role, she is responsible for overseeing front office operations, ensuring high standards of guest service, and managing staff. Her tenure at Wynn Resorts has contributed to her expertise in luxury service standards, as the establishment is known for its commitment to exceptional customer experiences.
Previous Experience in Hospitality
Prior to her current position, Kaija Williams worked as the Front Office Manager at Embassy Suites by Hilton Las Vegas for seven months in 2022. She also held the role of Front Desk Manager at ARIA Resort & Casino from 2016 to 2020, where she managed front desk operations and guest relations. Additionally, she served as Interim General Manager at Maya Cinemas North America, Inc. from 2021 to 2022, further enhancing her management skills in the hospitality sector.
Education and Expertise
Kaija Williams earned her Bachelor's degree in Psychology from the University of Nevada-Las Vegas, where she studied from 2016 to 2020. She also holds an Associate of Arts degree in Psychology from Sacramento City College, obtained between 2009 and 2012. Her educational background supports her strong customer service skills and public speaking abilities, which are essential in her management roles.
Skills and Training
Kaija Williams is Forbes 5-Star trained, indicating her proficiency in luxury service standards. She possesses strong skills in Microsoft Excel, which aids in data management and analysis. Her extensive experience in customer service highlights her commitment to client satisfaction and enhancing the overall guest experience.
Diverse Work History
Kaija Williams has a diverse work history that includes roles in various industries. She worked in human resources at Target for five years and held positions such as Assistant Manager at Kirkland's and Concession Manager at Cinemark. This varied experience has equipped her with a broad skill set applicable to her current roles in hospitality and team member relations.