Paul Goldberg
About Paul Goldberg
Paul Goldberg is a Support Operations - Self-Service Specialist at Wyze, with a background in fraud investigation and operations at Amazon and AWS.
Title
Paul Goldberg is currently serving as the Support Operations - Self-Service Specialist at Wyze, a position he has held since 2021. His role involves optimizing self-service support operations to enhance customer experience and operational efficiency.
Professional Background at Wyze
Paul Goldberg has been part of Wyze since 2021. As a Support Operations - Self-Service Specialist, he is responsible for streamlining support processes and implementing self-service solutions. His work focuses on developing and maintaining tools and resources that empower customers to resolve their inquiries independently, thereby improving overall support metrics.
Previous Experience at Amazon Web Services
Prior to his current role, Paul Goldberg worked at Amazon Web Services (AWS) as a Senior Investigation Specialist - Fraud from 2020 to 2021 for 4 months. During his tenure, he dealt with investigating and resolving instances of fraud, contributing to safeguarding the platform from fraudulent activities.
Career at Amazon
Paul Goldberg has an extensive background with Amazon, where he served in various roles from 2016 to 2020. His positions included Senior Operations Specialist (2017-2020), Operations Specialist - Investigations (2017), and FBA Risk Investigator (Contract) (2016-2017). His experience at Amazon included managing operational risks, conducting investigations, and optimizing fraud detection processes.
Education and Expertise
Paul Goldberg holds a Bachelor's of Science in Psychology from the University of Oregon, where he studied from 2014 to 2016. He also completed a Full Stack Programming course at Coding Dojo (2018-2019). Additionally, he earned transfer credits in Psychology/General Education from Santa Barbara City College (2011-2013). His educational background equips him with a blend of technical and psychological expertise.