Jan Bauer
About Jan Bauer
Jan Bauer is a retired Vice President of Customer Success and Implementation, who focused on minimizing account churn through proactive issue resolution. With a background in Business Administration from Lindenwood University, Bauer has held various roles in customer success and sales across multiple companies.
Work at TopOPPS
Jan Bauer serves as the Vice President of Customer Success and Implementation at TopOPPS. He has held this position since 2016, contributing to the company's focus on enhancing customer satisfaction and retention. His role involves developing strategies to minimize account churn through proactive issue resolution, ensuring that clients receive the necessary support to maximize their use of TopOPPS products.
Previous Experience in Customer Success
Before joining TopOPPS, Jan Bauer held several significant positions in customer success and sales. He worked as the Customer Success Director at Host Analytics, Inc. from 2007 to 2011, where he focused on customer retention strategies. Additionally, he served as the Director of Services and Customer Engineering at Gainsight from 2012 to 2016, and as Sr. Director of Internal Training and Enablement for a brief period in 2016. His extensive experience in these roles has equipped him with a strong understanding of customer needs and expectations.
Sales Management Background
Jan Bauer has a solid background in sales management, having worked as a Sales Manager at World Wide Technology from 1997 to 1999 and as a Sales representative at Siebel Systems from 1999 to 2001. His early career also included a role as an Account Executive at eGain Communications from 2001 to 2002 and at Choice Solutions from 2006 to 2007. These positions provided him with foundational skills in sales that support his current focus on customer success.
Education and Expertise
Jan Bauer studied Business Administration at Lindenwood University, where he earned a Bachelor of Science in Business Administration (BSBA). His educational background, combined with his extensive experience in customer success and sales, has enabled him to develop expertise in customer satisfaction and retention strategies. He is passionate about improving customer experience and growing product adoption across the organizations he has worked with.
Retirement and Current Status
Jan Bauer retired in 2021 after a distinguished career spanning several roles in customer success and sales. His retirement followed a successful tenure at TopOPPS, where he significantly impacted customer engagement and retention. Since retirement, he has stepped back from active professional responsibilities.