Ahmed El Sayed
About Ahmed El Sayed
Ahmed El Sayed is a Team Leader at Xceed in Egypt, where he has worked since 2017. With a background in customer service and extensive experience in the outsourcing industry, he possesses strong skills in time management and customer relationship management.
Work at Xceed
Ahmed El Sayed has been a part of Xceed since 2005, initially serving as a Customer Service Representative for 14 years until 2019. In 2017, he transitioned to the role of Team Leader, where he has been leading teams for 7 years. His current position is located in Smart Village, Egypt. Throughout his tenure at Xceed, he has gained significant experience in the outsourcing and offshoring industry, particularly in managing contact centers.
Education and Expertise
Ahmed El Sayed holds a Bachelor of Commerce (B.Com.) degree in Accounting from Cairo University, which he completed from 1998 to 2002. His educational background has provided him with a solid foundation in financial principles, which complements his professional expertise in time management and Customer Relationship Management (CRM).
Background
Ahmed El Sayed has a professional background that spans over two decades in the customer service and outsourcing sectors. His experience includes extensive work in managing contact centers, where he has developed strong skills in teamwork and customer relationship management. His career at Xceed reflects a commitment to enhancing customer service operations and team performance.
Achievements
During his time at Xceed, Ahmed El Sayed has contributed to various initiatives aimed at improving customer service delivery and operational efficiency. His leadership role as a Team Leader involves overseeing team activities and ensuring that customer service standards are met. His long-standing career at Xceed demonstrates his dedication to the company's mission and objectives.