Amr Dessouki
About Amr Dessouki
Amr Dessouki serves as a Workforce Management Supervisor, focusing on performance reporting and team communication in customer service. He has a strong background in coaching, operational updates, and enhancing service levels through effective monitoring.
Work at Xceed
Amr Dessouki serves as a Workforce Management Supervisor at Xceed. In this role, he focuses on generating and analyzing performance reports specifically for customer service representatives. His responsibilities include monitoring team communication and customer satisfaction levels, ensuring that the team operates efficiently and effectively.
Education and Expertise
Amr Dessouki possesses extensive expertise in workforce management, particularly in the customer service sector. His skills include coaching team members, providing constructive feedback for performance improvement, and implementing strategies to enhance overall service levels. He is adept at analyzing performance metrics to drive team success.
Background
Amr Dessouki has a background that emphasizes the importance of effective communication and customer satisfaction. He has significant experience in monitoring call volumes and taking proactive actions to improve service delivery. His role involves updating operational forms and addressing issues as they arise to maintain high standards of service.
Achievements
In his capacity as Workforce Management Supervisor, Amr Dessouki has contributed to the improvement of team performance through effective coaching and feedback mechanisms. His analytical skills in performance reporting have played a key role in enhancing customer service operations, leading to better communication and satisfaction outcomes.