Asmaa El Hady
About Asmaa El Hady
Asmaa El Hady serves as a Customer Service Representative at Xceed and has held multiple roles at Teleperformance, including Quality Assurance Analyst and Emailing Team Agent, with a combined experience spanning over nine years in customer service across Cairo and Paris.
Work at Xceed
Asmaa El Hady has been employed at Xceed since 2015, serving as a Customer Service Representative. Over her nine years in this role, she has developed skills in customer interaction and problem resolution. Her work is based in Cairo, Al Qahirah, Egypt, where she engages with clients to address their inquiries and provide support.
Work at Teleperformance Egypt
Since 2017, Asmaa El Hady has worked at Teleperformance Egypt as a Quality Assurance Analyst. In this position, she has focused on monitoring and evaluating the quality of customer service interactions. Her role involves ensuring that service standards are met and providing feedback for continuous improvement. She has accumulated seven years of experience in this capacity, also based in Cairo, Al Qahirah, Egypt.
Work at Teleperformance
Asmaa El Hady has been part of Teleperformance since 2015, where she works as an Emailing Team Agent. She has nine years of experience in this role, which is based in Paris, Île-de-france, France. Her responsibilities include managing email communications and ensuring timely responses to customer inquiries.
Professional Experience
Asmaa El Hady has extensive experience in customer service and quality assurance across multiple roles and locations. Her dual roles at Teleperformance and Xceed demonstrate her versatility in handling customer interactions and maintaining service quality. Her experience spans both the Egyptian and French markets, providing her with a broad perspective on customer service practices.