Ayman El Mohamady Farag, Copc® Quality Management MBA Rome Business School
About Ayman El Mohamady Farag, Copc® Quality Management MBA Rome Business School
Ayman El Mohamady Farag is a Quality Monitoring Supervisor at Xceed, with a background in quality assurance and customer service management. He has extensive experience in the field, having previously held roles at Careem and ECCO Outsourcing, and holds an MBA from Rome Business School.
Current Role at Xceed
Ayman El Mohamady Farag serves as a Quality Monitoring Supervisor at Xceed, a position he has held since 2021. In this role, he is responsible for conducting internal audits across accounts to ensure compliance with established quality standards. He plays a key role in organizing and managing calibration sessions to align quality monitoring outputs. His work focuses on enhancing team performance and maintaining high-quality standards within the organization.
Previous Experience at Careem
Ayman El Mohamady Farag worked at Careem in various capacities from 2015 to 2021. Initially, he served as a Senior Quality Assurance Analyst for 11 months, where he contributed to quality assurance processes. He then progressed to the role of Customer Service Team Manager, holding this position for five years. During his tenure, he was involved in driving quality improvement initiatives and enhancing customer service standards.
Experience at ECCO Outsourcing
Ayman El Mohamady Farag has extensive experience at ECCO Outsourcing, where he held multiple roles from 2007 to 2015. He began as a Senior Customer Service Representative and progressed to Senior Quality Assurance, Quality Assurance Team Leader, and COPC Internal Auditor. His responsibilities included conducting quality assurance audits and ensuring compliance with quality standards across various accounts.
Education and Expertise
Ayman El Mohamady Farag holds a Bachelor's degree in Social Work from the High Institute of Social Work, which he completed from 1999 to 2003. He furthered his education by obtaining a Master of Business Administration (MBA) in Management from Rome Business School in 2021. His educational background supports his expertise in quality management and organizational performance.
Quality Improvement Initiatives
Throughout his career, Ayman El Mohamady Farag has been instrumental in driving quality improvement initiatives for notable clients, including Vodafone, Careem, and Majorel. His role involves providing coaching and training recommendations to enhance team performance and quality standards, as well as assisting in planning and delivering projects aimed at improving organizational quality.