Doaa Farid
About Doaa Farid
Doaa Farid is a Contact Center Supervisor with extensive experience in the field, currently working at Xceed in Cairo, Egypt. She has held various roles in the industry, including a previous position as a Senior Operational Trainer at Cisco and has a strong educational background in business and finance.
Current Role at Xceed
Doaa Farid currently holds the position of Contact Center Supervisor at Xceed, where she has worked since 2005. With a tenure of 19 years, she has developed extensive expertise in managing contact center operations in Cairo, Al Qahirah, Egypt. Her role involves overseeing team performance, ensuring customer satisfaction, and implementing operational strategies to enhance service delivery.
Previous Experience at Xceed
Before her current role, Doaa Farid served as Contact Center Team Leader at Xceed from 2010 to 2011. During this one-year period, she was responsible for leading a team and managing daily operations within the contact center. This experience contributed to her professional growth and understanding of team dynamics in a customer service environment.
Experience at Cisco
Doaa Farid worked at Cisco as a Senior Operational Trainer from 2008 to 2010. In this role, she focused on training and developing operational staff in San Jose, California, United States. Her responsibilities included creating training programs and ensuring that team members were equipped with the necessary skills to perform effectively.
Educational Background
Doaa Farid studied at the Arab Academy for Science, Technology and Maritime Transport, where she pursued a Master of Business Administration from 2011 to 2013. She also holds a Bachelor's degree in Accounting and Finance from Cairo University, which she completed from 1996 to 2000. This educational foundation has provided her with a strong understanding of business principles and financial management.