Essam Sobhi
About Essam Sobhi
Essam Sobhi is a Command Center Analyst based in Cairo, Egypt, with over 13 years of experience in his current role at Xceed. He previously worked as a Customer Service Representative at the same company for seven years, after completing his studies at Tanta University.
Work at Xceed
Essam Sobhi has been employed at Xceed since 2004. He initially served as a Customer Service Representative for seven years until 2011. In this role, he developed skills in customer interaction and service management. In 2011, he transitioned to the position of Command Center Analyst, where he has worked for over 13 years. His current role involves monitoring and managing operational activities, ensuring effective communication and coordination within the command center.
Education and Expertise
Essam Sobhi studied at Tanta University, where he gained foundational knowledge that supports his professional career. His educational background has contributed to his analytical skills, which are essential in his current role as a Command Center Analyst. His expertise lies in operational management and customer service, developed through years of experience in various capacities at Xceed.
Background
Essam Sobhi is based in Cairo, Al Qahirah, Egypt. He began his career at Xceed in 2004 and has since accumulated significant experience in the customer service and operational management sectors. His long tenure at Xceed reflects his commitment to the organization and his professional growth within it.
Professional Experience
Essam Sobhi has over 20 years of professional experience, with a focus on customer service and operational analysis. His career at Xceed has allowed him to develop a comprehensive understanding of the company's operations and customer needs. This experience has been instrumental in his role as a Command Center Analyst, where he applies his knowledge to enhance operational efficiency.