Hassan Ziada
About Hassan Ziada
Hassan Ziada is a Technical Support Agent with extensive experience in customer service and sales, currently employed at Xceed and Etisalat Misr in Alexandria, Egypt. He holds a Bachelor's degree in Quality Control Specialist from Workers University Egypt and has developed strong customer handling and communication skills throughout his career.
Work at Xceed
Hassan Ziada has been employed at Xceed since 2019 as a Technical Support Agent. In this role, he has developed effective customer handling techniques and problem-solving skills. Prior to his current position, he worked at Xceed as a Customer Service Representative for four months in 2017. His experience at Xceed has contributed to his ability to build strong relationships with customers and colleagues.
Current Role at Etisalat Misr
Since 2018, Hassan Ziada has worked as a Sales Agent at Etisalat Misr in Alexandria Governorate, Egypt. Over the course of six years, he has focused on enhancing customer interactions and sales strategies. His role involves understanding customer needs and providing tailored solutions to meet those needs.
Experience at Sutherland Egypt
Hassan Ziada worked at Sutherland Egypt as part of the chat team for the du account for two years. This experience allowed him to further develop his communication and listening skills, which are essential in understanding customer needs and delivering appropriate responses.
Education and Expertise
Hassan Ziada studied at Workers University Egypt, where he earned a Bachelor's degree in Quality Control Specialist from 2012 to 2016. His educational background has provided him with a solid foundation in quality control principles, which he applies in his customer service roles.