Ibrahim Mohamed
About Ibrahim Mohamed
Ibrahim Mohamed is a Command Center Analyst with over 12 years of experience at Xceed. He has a background in hospitality, having worked at Four Seasons Hotels and Resorts and currently at The Ritz-Carlton Hotel Company.
Work at Xceed
Ibrahim Mohamed has been employed at Xceed since 2012, where he serves as a Command Center Analyst. His tenure at the company spans 12 years, during which he has developed expertise in monitoring and managing operational activities. Prior to his current role, he worked in customer service and Cisco customer service at Xceed from 2008 to 2012, accumulating a total of five years of experience in various customer-focused positions.
Current Role at The Ritz-Carlton
Since 2015, Ibrahim Mohamed has worked at The Ritz-Carlton Hotel Company, L.L.C. as a reservations specialist. His role involves managing guest reservations and ensuring a high standard of service. He has been with the company for nine years, contributing to the overall guest experience through effective reservation management.
Previous Experience at Four Seasons Hotels
Ibrahim Mohamed has a background in the hospitality industry, having worked at Four Seasons Hotels and Resorts from 2004 to 2010. During his six years there, he held two positions: he was involved in loss prevention from 2004 to 2008 and worked in various capacities as an employee until 2010. His experience at Four Seasons provided him with a solid foundation in hotel operations and guest services.
Education and Academic Background
Ibrahim Mohamed studied at Ain Shams University, where he earned a Bachelor of Science degree from 2001 to 2005. Prior to that, he attended Helwan University in Cairo from 1998 to 2001. His educational background has equipped him with the knowledge and skills relevant to his roles in both the hospitality and customer service sectors.