Joël Vivor
About Joël Vivor
Joël Vivor is a Customer Service Specialist currently employed at Xceed in Cairo, Egypt. He has a background in communications and marketing, with previous roles at Cabinet Synergie, Adkontact, and LOGEX.
Current Role at Xceed
Joël Vivor has been employed at Xceed as a Customer Service Specialist since 2020. In this role, he is responsible for managing customer inquiries and providing support to enhance customer satisfaction. His position is based in Cairo, Egypt, where he has contributed to the company's customer service operations for four years.
Previous Experience at Cabinet Synergie
Prior to his current role, Joël Vivor worked at Cabinet Synergie as a Spécialiste en communications from 2015 to 2016. During his 11-month tenure, he focused on communication strategies and client interactions, which helped him develop essential skills in customer relations.
Experience at Adkontact
Joël Vivor served as a Téléopérateur at Adkontact from 2018 to 2020 in Lomé, Togo. Over the course of two years, he handled various customer service tasks, further enhancing his expertise in communication and customer support.
Role at LOGEX
From 2016 to 2019, Joël Vivor worked as a Community Relationship Manager at LOGEX in Lomé. In this three-year role, he was responsible for fostering relationships with the community, which contributed to his understanding of customer engagement and relationship management.
Education and Expertise
Joël Vivor studied at Université du Littoral Côte d'Opale, where he earned a Master in Management et Marketing International from 2017 to 2019. His academic background in affaires, gestion, marketing et services de soutien apparentés has equipped him with a solid foundation in management and marketing principles.