Khaled Hussein
About Khaled Hussein
Khaled Hussein serves as the Contact Center Team Leader at Xceed in Egypt, where he has worked since 2010. He has a strong background in customer service and team management, with a focus on improving communication and team morale.
Work at Xceed
Khaled Hussein has been employed at Xceed since 2010, serving as the Contact Center Team Leader. In this role, he has developed expertise in improving team communication and fostering a collaborative work environment. His responsibilities include managing a team, handling escalated calls, and resolving complex customer complaints. Khaled has a proven track record of exceeding departmental objectives, particularly in conversion targets and lead generation. His long tenure at Xceed highlights his commitment to the organization and his ability to adapt to the evolving demands of the contact center industry.
Previous Experience
Before his current position, Khaled worked at Xceed as a Customer Service Representative from 2007 to 2010. During this time, he gained valuable experience in customer service operations and developed skills in handling escalated calls. This foundational role equipped him with the necessary tools to transition into a leadership position, where he could apply his knowledge to improve team performance and customer satisfaction.
Education and Expertise
Khaled Hussein studied at Cairo University, where he earned a Bachelor’s Degree in Law. His educational background provides him with a strong foundation in critical thinking and problem-solving, which are essential skills in the contact center environment. Khaled specializes in creating a sense of ownership among employees, contributing to high team morale and productivity. His expertise in the outsourcing and offshoring industry further enhances his ability to lead diverse teams effectively.
Achievements
Throughout his career at Xceed, Khaled has demonstrated a commitment to high customer satisfaction and team performance. He has successfully handled escalated calls and resolved complex customer complaints, ensuring that service standards are met. His ability to exceed departmental objectives, particularly in conversion targets and lead generation, showcases his effectiveness as a leader in the contact center industry.