Mahmoud Hussein
About Mahmoud Hussein
Mahmoud Hussein serves as the Operations Training Coordinator at Xceed, a position he has held since 2016. He has extensive experience within the company, having worked in various roles including trainer, senior trainer, customer service representative, and quality monitoring analyst.
Work at Xceed
Mahmoud Hussein has been employed at Xceed since 2011, holding various roles that demonstrate his expertise in operations and training. He began his career at Xceed as a Customer Service Representative from 2012 to 2013. He then transitioned to a Trainer role from 2011 to 2014, followed by a position as Senior Trainer from 2014 to 2015. After a brief tenure as a Quality Monitoring Analyst from 2015 to 2016, he assumed the role of Operations Training Coordinator in 2016, where he has served for over eight years.
Education and Expertise
Mahmoud Hussein earned a Bachelor of Arts degree from Cairo University. His educational background provides a foundation for his roles in training and operations within the customer service sector. His experience at Xceed has allowed him to develop skills in training methodologies, quality monitoring, and operational efficiency.
Background
Mahmoud Hussein has a diverse professional background within Xceed, showcasing a progression through various roles in the organization. Starting as a Customer Service Representative, he gained firsthand experience in customer interactions, which informed his subsequent training roles. His journey through different positions has equipped him with a comprehensive understanding of operational processes and training requirements.
Career Progression
Mahmoud Hussein's career at Xceed reflects a clear trajectory of growth and increasing responsibility. He started as a Customer Service Representative, moved to Trainer, and advanced to Senior Trainer. His role as a Quality Monitoring Analyst further enhanced his skills before becoming the Operations Training Coordinator, where he currently oversees training operations.