Maryam Ghaly
About Maryam Ghaly
Maryam Ghaly serves as the Contact Center Team Leader at Xceed, where she has worked since 2015. She holds a Bachelor of Commerce from Ain Shams University, which she completed in 2003.
Work at Xceed
Maryam Ghaly has been employed at Xceed since 2015, where she currently holds the position of Contact Center Team Leader. In this role, she oversees the operations of the contact center, ensuring efficient service delivery and team performance. Additionally, she serves as a trainer, contributing to the development and enhancement of staff skills and knowledge within the organization. Prior to her current roles, she worked as a Senior Customer Service Representative at Xceed from 2004 to 2015, accumulating a total of 11 years of experience in customer service.
Education and Expertise
Maryam Ghaly earned her Bachelor of Commerce degree from Ain Shams University, completing her studies from 1998 to 2003. This educational background has provided her with a solid foundation in business principles, which she applies in her professional roles. Her expertise in customer service and team leadership has been developed through years of practical experience in the contact center environment.
Background
Maryam Ghaly has a long-standing career in the customer service sector, beginning her professional journey at Xceed in 2004. Over the years, she has progressed through various roles, gaining valuable insights and skills that have contributed to her current leadership position. Her consistent tenure at Xceed reflects her commitment to the organization and her dedication to enhancing customer service operations.
Career Progression
Maryam Ghaly's career at Xceed showcases significant progression over nearly two decades. Starting as a Senior Customer Service Representative, she developed her skills in customer interaction and service management. In 2015, she transitioned to her current roles as Contact Center Team Leader and trainer, where she has continued to influence the training and development of new team members while managing contact center operations.