Mayada Ismael
About Mayada Ismael
Mayada Ismael serves as a Senior Supervisor at Xceed, where she has worked since 2019, bringing over 12 years of experience in team management across various sectors, particularly in the outsourcing industry.
Work at Xceed
Mayada Ismael has been working at Xceed since 2010, holding various positions over the years. Currently, she serves as Gestionnaire des Opérations (Senior Supervisor) since 2019. Prior to this role, she was a Team Leader from 2014 to 2016 and a Sales and Marketing Specialist from 2010 to 2011. She also held positions as a Senior Trainer for five months in 2014, Training & Operations Supervisor from 2016 to 2019, Corporate Trainer from 2011 to 2014, and Customer Services Representative from 2009 to 2010. Her extensive experience at Xceed spans over a decade and showcases her growth within the organization.
Education and Expertise
Mayada Ismael holds two Bachelor's degrees. She studied at the Faculty of Education and also attended the Faculty of Pedagogy, where she focused on the French department. Additionally, she studied Business, Management, Marketing, and Related Support Services from 2002 to 2006. Her educational background supports her expertise in business management and operations, contributing to her effective leadership in various roles.
Background
With over 12 years of experience in managing and leading teams across multiple sectors, Mayada Ismael has developed a strong foundation in the outsourcing and offshoring industry. Her career at Xceed has provided her with diverse experiences that enhance her practical approach to problem-solving and project completion. She has demonstrated strong leadership skills that facilitate effective prioritization and delegation of tasks.
Skills and Competencies
Mayada Ismael possesses a range of skills that are essential for her roles in management and operations. She is skilled in soft skills, customer service, coaching, customer satisfaction, team building, and operations management. These competencies enable her to foster a productive work environment and contribute to the success of her teams and projects.