Mina Haleem
About Mina Haleem
Mina Haleem is a Senior Customer Service Representative with extensive experience in the automotive and customer service sectors. She has worked at a national automotive company as a sales consultant since 2016 and has been with Xceed since 2010.
Current Role at Xceed
Mina Haleem serves as a Senior Customer Service Representative at Xceed, a position she has held since 2010. With over 14 years of experience in this role, she has developed expertise in customer service operations and client relations. Her responsibilities include addressing customer inquiries, resolving issues, and ensuring a high level of service quality. This role has allowed her to contribute significantly to the company's customer satisfaction goals.
Experience at National Automotive Company
Mina Haleem has been employed as a Sales Consultant at a national automotive company, specifically Mercedes-Benz, since 2016. Over her 8 years in this position, she has gained extensive knowledge of automotive sales and customer engagement. Her role involves assisting customers with vehicle selection, providing product information, and facilitating the sales process in Hurghada, Red Sea, Egypt.
Previous Roles at Xceed and Cisco
Prior to her current position, Mina Haleem worked at Xceed as a Cisco Escalation Commit Lead from 2008 to 2012. In this capacity, she managed escalated customer issues related to Cisco products and services. Additionally, she held a similar role at Cisco from 2009 to 2012 in Cairo, Al Qahirah, Egypt, where she focused on resolving complex technical issues and enhancing customer support processes.
Educational Background
Mina Haleem studied at Modern Academy, where she achieved her bachelor's degree from 2003 to 2008. Prior to that, she attended Dar El Tarbiah School and completed her secondary education at Education Home Secondary School in Cairo from 1996 to 2003. Her educational background has provided her with a solid foundation for her career in customer service and sales.