Mohamed Badawy
About Mohamed Badawy
Mohamed Badawy is an Operations Manager at Xceed in Cairo, Egypt, where he has worked since 2019. He has extensive experience in various roles within the telecommunications and customer service sectors, including positions at Orange Business Services and Sealed Air - Diversey Care.
Current Role at Xceed
Mohamed Badawy serves as the Operations Manager at Xceed, a position he has held since 2019. In this role, he has implemented strategic initiatives aimed at improving call center efficiency and enhancing customer satisfaction. He has also developed a comprehensive training program for call center representatives, focusing on skill enhancement and performance improvement. Additionally, he successfully manages the annual budget for call center operations, ensuring optimal resource allocation and cost control.
Previous Experience in Operations and Management
Before joining Xceed, Mohamed Badawy held various positions at Orange Business Services, where he gained extensive experience in operations and management. He worked as a Business Operations Specialist from 2012 to 2014, and as a Product Owner for the CIC solution from 2014 to 2016. His earlier roles included Fault Management Specialist and Portfolio Manager, which provided him with a solid foundation in technical support and business development.
Sales and Business Development Background
Mohamed Badawy worked at Birthmark Films as a Sales Business Development professional from 2018 to 2019. This role allowed him to develop skills in sales strategies and client relationship management. His experience in this area complements his extensive background in operations and technical support.
Educational Qualifications
Mohamed Badawy holds a Bachelor's degree in Communications and Electronics from the Arab Academy for Science and Technology, where he studied from 1999 to 2005. He also achieved IGCSE qualifications from multiple institutions, including Our Own English High School in Fujairah and Amal Language School. In addition to his formal education, he has obtained certifications in life coaching, including Certified Professional Coach (CPC) and Certified Live By Design Coach.
Key Contributions and Achievements
Throughout his career, Mohamed Badawy has played a key role in establishing call center goals and identifying industry trends to align with company objectives. He has led corrective actions to maintain high service levels and address performance issues within the call center team. His strategic initiatives have contributed to improved operational efficiency and enhanced customer satisfaction.