Mohamed Essam
About Mohamed Essam
Mohamed Essam is a Contact Center Supervisor with extensive experience in customer service management, currently working at Xceed in Egypt since 2020. He has held various roles in the industry, including Operations Supervisor at VESTITI-Eg and Customer Service Team Manager at ECCO Outsourcing.
Work at Xceed
Mohamed Essam has been employed at Xceed as a Contact Center Supervisor since 2020. In this role, he oversees daily operations within the contact center, ensuring that customer service standards are met. His responsibilities include managing staff, monitoring performance metrics, and implementing strategies to enhance customer satisfaction. His tenure at Xceed has contributed to the company's commitment to providing quality customer service.
Previous Experience in Customer Service
Before joining Xceed, Mohamed Essam held various positions in customer service. He worked at Atheel contact center as a Contact Center Supervisor from 2018 to 2020, where he managed teams and improved service delivery. Prior to that, he served as a Customer Service Team Manager at ECCO Outsourcing from 2015 to 2016, and as a Customer Service Representative from 2014 to 2015. His diverse experience has equipped him with a comprehensive understanding of customer service operations.
Education and Expertise
Mohamed Essam earned a Bachelor's degree in Business Administration and Management from Thebes Academy. His educational background has provided him with foundational knowledge in business principles, management strategies, and operational efficiency. This academic training supports his roles in customer service and operations management.
Career Progression
Mohamed Essam's career in customer service began as a Customer Service Representative at ECCO Outsourcing from 2014 to 2015. He advanced to the role of Customer Service Team Manager within the same company in 2015. He continued to develop his skills at Atheel contact center, where he held positions as Customer Service Team Manager and later as Contact Center Supervisor. His career trajectory reflects a steady progression in responsibilities and leadership within the customer service sector.
Experience at VESTITI-Eg
In 2020, Mohamed Essam worked as an Operations Supervisor at VESTITI-Eg for a period of four months. In this role, he was responsible for overseeing operational processes and ensuring efficient service delivery. His experience at VESTITI-Eg contributed to his overall expertise in managing customer service operations.