Mohamed Gaafar
About Mohamed Gaafar
Mohamed Gaafar is a Call Center Agent with extensive experience, currently employed at Xceed since 2018 and at ECCO Outsourcing since 2017 in Cairo. He holds a Bachelor's degree in Social Work from the Social Works Institute in Sohag, which he completed in 2006.
Work at Xceed
Mohamed Gaafar has been employed at Xceed since 2018, serving as a Call Center Agent. His role involves managing customer inquiries and providing support to clients. Over the course of six years, he has developed skills in communication and problem-solving, contributing to the efficiency of the call center operations.
Work at ECCO Outsourcing
In addition to his position at Xceed, Mohamed Gaafar has worked at ECCO Outsourcing since 2017 as a Call Center Agent. His responsibilities include handling customer service requests and ensuring client satisfaction. With seven years of experience at ECCO, he has gained valuable insights into customer relations and service delivery.
Education and Expertise
Mohamed Gaafar studied at the Social Works Institute in Sohag, where he pursued a degree in Social Work. He completed his studies from 2001 to 2006, earning a Bachelor's degree in Social Work. This educational background has equipped him with knowledge in social services, which complements his work in customer service roles.
Background
Mohamed Gaafar has a background in social services, having studied at the Social Works Institute. His academic journey provided him with foundational skills that are applicable in his current roles as a Call Center Agent. His work experience spans multiple years in customer service environments, enhancing his ability to address client needs effectively.