Mohamed Lamine Maiga
About Mohamed Lamine Maiga
Mohamed Lamine Maiga serves as the Directeur Qualité at Xceed Maroc, bringing extensive experience in customer service and quality supervision across multiple locations. His career at Xceed spans over a decade, during which he has held various roles including Team Leader and Formateur.
Current Role at Xceed
Mohamed Lamine Maiga serves as the Directeur Qualité at Xceed Maroc, a position he has held since 2017. In this role, he oversees quality assurance processes and ensures that service standards are met within the organization. His responsibilities include monitoring performance metrics and implementing improvements to enhance customer satisfaction.
Previous Positions at Xceed
Prior to his current role, Maiga held various positions at Xceed. He worked as a Conseiller Au Service Client from 2006 to 2007, then transitioned to a Team Leader role from 2009 to 2012. He also served as a Formateur Au Service À La Clientèle for one year in 2008 and briefly as a Formateur Senior Au Service À La Clientèle in 2009. His extensive experience at Xceed spans multiple roles focused on customer service and training.
Educational Background
Maiga has a diverse educational background. He studied at L'école Pilote Du Centre in Libreville, Gabon, from 1985 to 1991. He then attended L'institut Khaled Ben Abdou Aziz from 1998 to 2001. His higher education includes studies at L'institut Islamique D'azhar from 2004 to 2007 and Université Azhar, where he studied Commerce from 2009 to 2013. He also completed a program at Institut De Commerce - Informatique Nclc from 2010 to 2013.
Experience in Customer Service
Throughout his career, Maiga has accumulated significant experience in customer service. He has worked in various capacities that involve direct interaction with clients, training staff, and leading teams. His roles have equipped him with a comprehensive understanding of customer service dynamics and quality management.