Mohamed Rashad
About Mohamed Rashad
Mohamed Rashad is a Technical Support Professional with over 14 years of experience at Xceed. He previously worked at the American University in Cairo and Raya Holding, and holds bachelor's degrees from Future Academy and El Orman School.
Work at Xceed
Mohamed Rashad has been employed at Xceed as a Technical Support Professional since 2010. His tenure at Xceed spans over 14 years, during which he has developed expertise in providing technical assistance and support to clients. His role involves troubleshooting technical issues, ensuring customer satisfaction, and maintaining efficient communication with users.
Previous Experience
Prior to his current position, Mohamed Rashad worked at Raya Holding as a Technical Support professional from 2015 to 2016. His responsibilities included addressing technical inquiries and providing solutions to enhance user experience. Additionally, he served as a Lab Assistant at the American University in Cairo from 2007 to 2009, where he supported students and faculty in utilizing lab resources effectively.
Education and Expertise
Mohamed Rashad earned his bachelor's degree from Future Academy, where he studied from 2000 to 2004. He also completed his secondary education at El Orman School, achieving his bachelor's degree from 1997 to 2000. His educational background has equipped him with the foundational knowledge necessary for his career in technical support.
Background
Mohamed Rashad's career in technical support began after completing his education. His experience spans various roles in the field, allowing him to build a solid foundation in technical assistance. His work history reflects a commitment to supporting users and enhancing their technical experiences.