Mohamed Salah
About Mohamed Salah
Mohamed Salah is an Outbound & Telesales Line Manager at Xceed, where he has worked since 2015. He has extensive experience in various roles within the company, including team leader and customer service representative, and focuses on enhancing client relations and managing sales targets for the du account.
Current Role at Xceed
Currently, Mohamed Salah serves as the Outbound & Telesales Line Manager for the du Account at Xceed. He has held this position since 2015, contributing to the company's operations for over nine years in Smart Village. In this role, he focuses on increasing sales and productive hours while overseeing the accuracy and improvement of client invoices. Salah plays a key role in maintaining and enhancing client relations, ensuring that the needs of the du account are met effectively.
Career Progression at Xceed
Mohamed Salah's career at Xceed began in 2006 as a Customer Service Representative for the du account, where he worked for three years. He then transitioned to various roles, including Account Trainer and Contact Center Team Leader for both inbound and outbound operations. From 2009 to 2013, he served as a Team Leader for du inbound, followed by a similar role for du outbound from 2013 to 2015. His diverse experience within the company has equipped him with the skills necessary for his current managerial position.
Educational Background
Mohamed Salah completed his secondary education at Maadi Secondary School, where he achieved a Good grade from 1997 to 1999. This foundational education provided him with the skills necessary to pursue a career in customer service and sales management.
Responsibilities at Xceed
In his current role, Mohamed Salah is responsible for managing the line of business performance enhancement at Xceed. He has been instrumental in managing sales targets with the client and focuses on increasing the number of sales and productive hours. His responsibilities also include overseeing the accuracy of client invoices, ensuring that the financial aspects of client relations are handled efficiently.