Mohammad Al Ghaffar
About Mohammad Al Ghaffar
Mohammad Al Ghaffar serves as a trainer at Xceed Academy and has held various roles within Xceed since 2006, including contact center supervisor and team leader positions.
Work at Xceed
Mohammad Al Ghaffar has been employed at Xceed since 2006. He started his career as a customer service representative, a position he held for two years until 2008. He then transitioned to a technician lead role, serving from 2008 to 2010. Following this, he took on the role of contact center front office team leader from 2010 to 2013. In 2013, he briefly worked as a contact center back office team leader for four months. Since 2013, he has been a contact center supervisor. Additionally, he has been an Xceed Academy trainer since 2016.
Education and Expertise
Mohammad Al Ghaffar studied at Cairo University, where he earned a bachelor's degree from 1999 to 2003. His educational background provides a foundation for his roles in customer service and training within the contact center environment at Xceed. His expertise spans various positions, including customer service, technical leadership, and training, contributing to his comprehensive understanding of contact center operations.
Background
Mohammad Al Ghaffar has extensive experience in the contact center industry, having worked at Xceed for over 17 years. His career progression reflects a commitment to professional development within the organization. His roles have evolved from customer service representative to supervisory and training positions, indicating a deep understanding of both customer interaction and team management.
Achievements
Throughout his tenure at Xceed, Mohammad Al Ghaffar has held multiple leadership roles, demonstrating his capability in managing teams and enhancing customer service processes. His experience as a trainer at Xceed Academy highlights his commitment to developing the skills of others in the industry. This role allows him to share his knowledge and expertise with new employees, contributing to the overall success of the organization.