Nirina B.
About Nirina B.
Nirina B. serves as the Lead Technical Support Engineer at Xceed in Egypt, where he has worked since 2018. He possesses expertise in both analog and digital circuitry, as well as troubleshooting electronics and a background in cellular communications.
Work at Xceed
Nirina B. has been serving as the Lead Technical Support Engineer at Xceed since 2018. In this role, she has developed a strong expertise in both analog and digital circuitry, contributing to the company's technical support capabilities. Her responsibilities include troubleshooting complex electronic systems and providing solutions to technical issues faced by clients. Nirina's work at Xceed has been instrumental in enhancing customer satisfaction through effective support and problem resolution.
Current Role at Vidéotron
In addition to her position at Xceed, Nirina B. has been employed as a Technical Support Agent at Vidéotron since 2018. Her role involves assisting customers with technical inquiries and resolving issues related to telecommunications services. Nirina applies her knowledge of electronics and basic computer networking skills to provide effective support, ensuring that customers receive timely and accurate assistance.
Education and Expertise
Nirina B. studied at Université d'Antananarivo, where she earned a Licence in Physique from 2013 to 2016. This educational background provided her with a solid foundation in the principles of physics, which she applies in her technical roles. Her expertise includes troubleshooting component level electronics using Automated Test Equipment (ATE) software, as well as a background in cellular communications and Radio Frequency (RF) technology.
Technical Skills
Nirina B. possesses a range of technical skills relevant to her roles in technical support. She demonstrates proficiency in both analog and digital circuitry, enabling her to diagnose and resolve complex electronic issues. Additionally, her expertise in troubleshooting using Automated Test Equipment (ATE) software enhances her ability to provide effective technical support. Nirina also has basic skills in computer networking, which complement her work in telecommunications.