Wael Afifi
About Wael Afifi
Wael Afifi is a Team Leader with extensive experience in customer support and technical assistance. He has worked at Sykes and Xceed in various roles since 2009, contributing to teams in both Tampa, Florida, and Cairo, Egypt.
Work at Sykes
Wael Afifi has been employed at Sykes since 2012. He initially served as a Customer Technical Support Representative for 12 years, demonstrating a commitment to customer service and technical support. In 2015, he advanced to the role of Delegate Supervisor, where he has continued to contribute for the past 9 years. His experience at Sykes highlights his expertise in managing customer interactions and leading teams in a technical support environment.
Work at Xceed
Wael Afifi has been a Team Leader at Xceed since 2017, where he has worked for 7 years. His role involves overseeing team operations and ensuring high-quality customer support. Prior to this position, he worked at Xceed as a Senior Customer Support Representative from 2009 to 2012 for 3 years. This experience provided him with a strong foundation in customer service and team management.
Education and Expertise
While specific educational details are not provided, Wael Afifi's extensive experience in customer support and team leadership at Sykes and Xceed indicates a strong background in these areas. His roles have required a deep understanding of customer service principles, technical support processes, and team dynamics.
Background
Wael Afifi has a diverse professional background, having worked in both the United States and Egypt. His career began in Cairo, where he developed his skills in customer support at Xceed. He later transitioned to Sykes in Tampa, Florida, where he has held multiple roles, reflecting his adaptability and commitment to the field of customer service.