Jenny Yenser
About Jenny Yenser
Jenny Yenser serves as the Director of TPA Claims Operations at Xceedance, where she focuses on improving productivity and customer experience. She holds a Master's Degree in Business Management from Park University and has extensive experience in claims operations and compliance auditing.
Current Role at Xceedance
Jenny Yenser serves as the Director of TPA Claims Operations at Xceedance. She has been in this role since 2024, working remotely. In her position, she focuses on improving productivity and customer experience by developing tools for efficient processes within TPA Claims Operations. Her responsibilities include conducting audits and reviews to ensure compliance with industry regulations and company policies.
Previous Experience at AIG
Prior to her current role, Jenny Yenser worked at AIG for a total of 19 years. She held the position of Senior Analyst - Claims Engagement from 2020 to 2023, where she analyzed audit data to identify trends and opportunities for improvement in claims operations. Before that, she served as an Account Coordinator - National Accounts from 2004 to 2020. Her extensive experience at AIG contributed to her expertise in claims management.
Educational Background
Jenny Yenser studied at Park University, where she earned a Master’s Degree in Business, Management, Marketing, and Related Support Services from 2016 to 2018. She also completed her Bachelor of Science in Business Management at the same institution from 2006 to 2010, with a focus on Business and Criminology. This educational foundation supports her roles in management and operations.
Early Career Experience
Jenny Yenser began her career as a Life Insurance Agent at American Income Life from 2003 to 2004. Following this, she worked at Sprint Nextel as a Quality Assurance Manager from 1998 to 2003. In these roles, she developed skills in client communication and quality assurance, which have been beneficial in her subsequent positions in claims operations.
Process Improvement Initiatives
In her current and previous roles, Jenny Yenser has focused on creating and streamlining process maps and standard operating procedures (SOPs) to enhance process efficiency. Her efforts in analyzing audit data and driving effective communication with clients and team members contribute to the overall improvement of claims operations.