John Crawford, Cpcu
About John Crawford, Cpcu
John Crawford, CPCU, serves as the Director of QA & Special Projects at Xceedance, where he has worked since 2021. He has extensive experience in the insurance industry, having held various roles at Liberty Mutual Insurance and QBE North America, focusing on claims management and quality assurance.
Current Role at Xceedance
John Crawford serves as the Director of QA & Special Projects at Xceedance since 2021. In this role, he oversees quality assurance initiatives and special projects within the organization. His responsibilities include ensuring the effectiveness of various processes and implementing strategies to enhance operational efficiency.
Previous Experience at Liberty Mutual Insurance
Crawford has extensive experience with Liberty Mutual Insurance, where he held multiple roles over several years. He worked as a Claims Team Manager in the Casualty/Auto department from 2007 to 2010, and as a Senior Casualty Claims Examiner from 2004 to 2007. He also served as a Senior Business Analyst for Casualty/PIP from 2011 to 2012, and as a Senior Claims Auditor for Personal Insurance from 2013 to 2017. Additionally, he was the Assistant Director for the No-Fault Product from 2012 to 2013.
Experience at QBE North America
From 2017 to 2021, Crawford worked at QBE North America as an Action Plan Project Manager in Enterprise Quality Assurance & Compliance. During his tenure, he focused on enhancing compliance and quality assurance processes, contributing to the overall effectiveness of the organization.
Education and Academic Background
Crawford earned a Bachelor of Arts (BA) degree from Purdue University, where he studied Psychology and Law & Society from 1997 to 2001. This educational background has provided him with a strong foundation in understanding human behavior and legal principles, which are applicable in his professional roles.
Key Projects and Initiatives
Throughout his career, Crawford has been involved in significant projects, including the development and launch of a new end-to-end claims TPA service. This initiative encompassed staffing, user acceptance testing (UAT) for claims systems, quality assurance team establishment, and form creation. He also developed client-specific QA performance management systems to identify and address key pain points in processes.