Kristen Brazzel, AI C
About Kristen Brazzel, AI C
Kristen Brazzel serves as the Director of Claims Learning & Program Innovation at Xceedance, a position she has held since 2022. She has extensive experience in the insurance industry, having worked in various roles at companies such as QBE North America and Sedgwick over the past 16 years.
Current Role at Xceedance
Kristen Brazzel serves as the Director of Claims Learning & Program Innovation at Xceedance. In this role, she focuses on enhancing claims processes and developing innovative programs to improve operational efficiency. Her experience in the insurance industry contributes to her ability to lead initiatives that drive performance and learning within the claims department.
Previous Experience at QBE North America
Kristen Brazzel has extensive experience at QBE North America, where she held multiple positions over several years. She worked as a Senior Claims Representative - Property from 2010 to 2017, followed by a role as Claims Supervisor from 2019 to 2021. Additionally, she served as a Sr. Claims Technical Specialist for one year in 2021-2022. Her roles involved managing claims processes and supervising teams, which provided her with a strong foundation in claims management.
Experience at Sedgwick
At Sedgwick, Kristen Brazzel worked in various capacities, including Property Claim Examiner from 2013 to 2017 and Account Manager from 2017 to 2019. Her responsibilities included examining property claims and managing client accounts, which enhanced her expertise in claims handling and customer service.
Background at AnchorBank
Before her career in insurance, Kristen Brazzel worked as a Licensed Personal Banker at AnchorBank, a division of Old National Bank, from 2007 to 2010. This role provided her with foundational skills in banking and customer relations, which have been beneficial throughout her career in the insurance industry.