Ratika Gupta
About Ratika Gupta
Ratika Gupta is a Senior Manager at Xceedance with over 10 years of experience in the Insurance Industry, specializing in Operations and Quality. She is an established facilitator for Lean and Value Stream Mapping workshops and holds a Lean Six Sigma Green Belt certification.
Work at Xceedance
Ratika Gupta has been employed at Xceedance as a Senior Manager since 2016. In this role, she focuses on enhancing operational efficiency and quality within the organization. Her responsibilities include facilitating Lean and Value Stream Mapping workshops, which aim to streamline processes and improve overall performance. Gupta's expertise in these areas contributes significantly to the company's operational strategies.
Education and Expertise
Ratika Gupta holds a Bachelor of Commerce degree from Delhi University, where she studied from 2001 to 2004. She has over 10 years of specialized experience in the Insurance Industry, particularly in Operations and Quality domains. Additionally, she possesses a Lean Six Sigma Green Belt certification from Genpact and has received training in Lean Six Sigma Black Belt methodologies, enhancing her capabilities in process improvement.
Background
Ratika Gupta has a diverse professional background, having worked in both captive and third-party setups at Genpact. Her experience spans serving clients across the US, Europe, and APAC regions. She has made multiple visits to the US for various projects, including process re-engineering, knowledge transfer, and migration initiatives, which have further developed her expertise in operational management.
Achievements in Lean and Value Stream Mapping
As an established facilitator for Lean and Value Stream Mapping (VSM) workshops, Ratika Gupta has contributed to numerous initiatives aimed at improving operational processes. Her role in these workshops involves guiding teams through methodologies that enhance efficiency and reduce waste, demonstrating her commitment to continuous improvement in the organizations she serves.