Subhrajit Chakraborty
About Subhrajit Chakraborty
Subhrajit Chakraborty is a Process Expert in Quality Assurance at Xceedance, where he has worked since 2018, contributing to process improvement and team development. He holds a Bachelor of Commerce degree and has experience in customer care and accounts receivable.
Work at Xceedance
Subhrajit Chakraborty has been with Xceedance since 2018, initially serving as a Process Expert Credit Control for North America for one year. He transitioned to the role of Process Expert Quality Assurance in 2019, where he has worked for five years. In this position, he specializes in process improvement and quality assurance, contributing to the efficiency of operations in the Gurgaon office. His responsibilities include managing client communications and cross-training new team members.
Education and Expertise
Subhrajit Chakraborty holds a Bachelor of Commerce (BCom) degree from Maharaja Manindra Chandra College, which he completed from 2008 to 2011. He also studied at Calcutta University, where he obtained a Bachelor's degree in Commerce during the same period. His educational background is complemented by certification in lean methodologies, which underscores his expertise in process improvement.
Professional Background
Prior to his current role at Xceedance, Subhrajit Chakraborty gained diverse experience in various organizations. He worked as a Customer Care Executive at Aegis for two months in 2009 and served as an Accounts Receivable Specialist at GENPACT from 2015 to 2018. Additionally, he was a Special Event Specialist at an Event Management Company from 2011 to 2015. His career reflects a strong foundation in customer service and financial operations.
Key Contributions
In his role at Xceedance, Subhrajit Chakraborty has played a significant part in enhancing team performance through cross-training initiatives. He has developed and executed a time-saving idea for the Quality Assurance team, which has improved daily operational efficiency. His focus on communication and training supports the development of new joiners and fosters a collaborative work environment.