Vijaylaxmi Tarafdar
About Vijaylaxmi Tarafdar
Vijaylaxmi Tarafdar is a Senior Manager at Xceedance in Boston, Massachusetts, with over 10 years of experience in the insurance and BPO industry, specializing in transitioning processes and managing operations teams.
Work at Xceedance
Vijaylaxmi Tarafdar has been serving as a Senior Manager at Xceedance since 2020. Based in Boston, Massachusetts, she has accumulated four years of experience in this role. Her responsibilities include managing operations teams and transitioning processes, leveraging her extensive background in the insurance and BPO industries.
Education and Expertise
Vijaylaxmi Tarafdar earned her Bachelor of Arts degree from Delhi University, where she studied from 2005 to 2008. Her educational background complements her over ten years of professional experience in the insurance and BPO sectors, focusing on process transitions and operational management.
Background in the Insurance and BPO Industry
Vijaylaxmi Tarafdar has a diverse background in the insurance and BPO industries. She began her career as a Process Associate at Genpact in New York from 2005 to 2006. She then worked as a Process Executive at Global Vantedge and Max Life Insurance Company Limited, gaining foundational experience in process management.
Professional Experience at Starstone Insurance
From 2010 to 2015, Vijaylaxmi Tarafdar worked as a Senior Data Quality Analyst at Starstone Insurance in Hamilton, Bermuda. In this role, she handled quality assurance for various lines of business across Australia, the UK, and EU regions. Her work involved ensuring compliance with service quality standards.
Skills in Process Development and Training
Vijaylaxmi Tarafdar has demonstrated proficiency in developing procedures and service standards aimed at achieving business excellence. She has facilitated training and supported process enhancements, contributing to the establishment of accuracy processes within her teams.