Eureka Cindy Pratiwi
About Eureka Cindy Pratiwi
Eureka Cindy Pratiwi serves as the Customer Success Generalist Manager at Xendit, where she has worked since 2021. With a background in customer success and operations, she has held various roles in notable companies including Xendit and Lazada Group.
Current Role at Xendit
Eureka Cindy Pratiwi serves as the Customer Success Generalist Manager at Xendit, a position she has held since 2021. In this role, she is responsible for overseeing customer success initiatives and ensuring that clients receive optimal support and service. Her tenure at Xendit reflects her commitment to enhancing customer experiences and driving operational excellence within the organization.
Previous Experience at Xendit
Prior to her current role, Eureka held several positions at Xendit. She worked as the Customer Success Lead from 2018 to 2021, where she focused on leading customer success strategies. Additionally, she was involved in Customer Success Operations from 2017 to 2018. Her extensive experience at Xendit has contributed to her expertise in customer relationship management.
Experience at Lazada Group
Eureka worked at Lazada Group as an Operation Excellence Team Leader for six months in 2016. She also served as an Operation Excellence Analyst from 2015 to 2016. In these roles, she was involved in improving operational processes and enhancing overall efficiency within the organization.
Background in Business Management
Eureka holds a Bachelor of Management degree in Business Management of Telecommunication and Informatics from Telkom University, where she studied from 2011 to 2015. This educational background has provided her with a solid foundation in management principles and telecommunications, which she applies in her professional roles.
Early Career Experience
Eureka began her career with an internship at Telekomunikasi Indonesia in 2014, where she worked in the Customer Service and Sales Support Center for one month. She also gained experience as a Senior Business Partnership and Operations professional at Weidian Beijing in 2017, contributing to her diverse skill set in customer service and operations.