Kevin G. Jonathan
About Kevin G. Jonathan
Kevin G. Jonathan is a Senior Product Manager at Xendit, where he has worked since 2020, following two years in Technical Customer Support. He has led significant projects that improved system efficiency and revenue growth in payment solutions.
Work at Xendit
Kevin G. Jonathan currently serves as a Senior Product Manager at Xendit, a role he has held since 2020 in Jakarta, Indonesia. In this position, he has led significant initiatives, including the refactoring of the system to enable reusable KYC data across various products. He also centralized payments data across all payment products and markets. Under his management, Xendit achieved a 65% revenue growth in payment plugins such as WooCommerce and Shopify in 2023. Previously, he worked in Technical Customer Support at Xendit from 2018 to 2020, where he contributed to customer service and technical solutions.
Education and Expertise
Kevin G. Jonathan earned a Bachelor of Engineering (BE) in Industrial Engineering from Universitas Katolik Parahyangan (UNPAR), completing his studies from 2011 to 2016. His educational background provides a strong foundation for his work in product management and technical support. His expertise includes product development, system refactoring, and data centralization, which are critical in enhancing operational efficiency and driving revenue growth.
Background
Before his tenure at Xendit, Kevin worked at Asia Pulp & Paper as Technical Support for five months in 2016, where he provided on-site technical assistance. He also served as IT Support at Permata Hijau Group from 2017 to 2018 in Kota Medan, North Sumatra, Indonesia. His diverse experiences in technical support roles have equipped him with the skills necessary for effective problem-solving and customer engagement.
Achievements
Throughout his career, Kevin has led several impactful projects. Notably, he developed an end-to-end automated merchant onboarding flow that reduced onboarding time from two weeks to one day. Additionally, he created an in-house promotion engine that increased merchant conversion rates by 14%. These initiatives demonstrate his ability to drive efficiency and enhance business performance.