Nadine Restu Dewi
About Nadine Restu Dewi
Nadine Restu Dewi serves as the People Development of Customer Success at Xendit, where she conducts training sessions and develops onboarding programs for new team members. She has a background in the travel industry and has held various roles in customer success and marketing across several organizations in Indonesia.
Work at Xendit
Nadine Restu Dewi has been with Xendit since 2019, serving as the People Development of Customer Success. In this role, she conducts regular product update and release training sessions to ensure the Customer Success team is informed about the latest developments. She has developed a structured onboarding program that includes sub-team assignments and performance measurement for new joiners. Nadine also organizes quarterly bonding sessions and cross-team bonding activities to enhance team engagement and culture management.
Previous Experience
Before joining Xendit, Nadine held several positions in the tourism and customer service sectors. She worked at Traveloka as a Local and Destination Operation for five months in 2018. Prior to that, she served as a Marketing Executive at Tourism Malaysia for 11 months in 2017. Additionally, she was an Assistant Junior Researcher at the Center For Tourism Destination Studies from 2016 to 2018, and she completed an internship at AntaVaya for 11 months in 2016.
Education and Expertise
Nadine Restu Dewi earned her Bachelor's degree in Travel Industry Studies from Sekolah Tinggi Pariwisata Bandung (NHI), where she studied from 2014 to 2018. Her educational background provides her with a solid foundation in the tourism sector, enhancing her expertise in customer success and team development.
Team Development Initiatives
In her current role, Nadine has implemented a gamification strategy to enhance team performance motivation within the Customer Success organization. She is responsible for the curation and circulation of knowledge within the team, ensuring that all members have access to up-to-date information and skills necessary for their roles.