Nichelle Fulwani
About Nichelle Fulwani
Nichelle Fulwani is an Account Manager with expertise in managing channel partners and generating new referrals. She specializes in the SME market, particularly in third-party integrations, and has successfully increased her portfolio by approximately 20% quarter-over-quarter.
Work at Xendit
Nichelle Fulwani has been employed at Xendit as an Account Manager since 2019. In this role, she manages channel partners and is responsible for generating new referrals each month. She conducts quarterly account reviews for key clients, which has contributed to a high client retention rate over four years. Fulwani oversees the end-to-end integration process and serves as the primary liaison with clients' technical teams, applying her intermediate understanding of APIs to facilitate smooth operations.
Education and Expertise
Nichelle Fulwani studied at S P Jain School of Global Management, where she earned a Bachelor of Business Administration (BBA) from 2013 to 2017. Her academic focus included Business, Management, Marketing, and Related Support Services. This educational background has equipped her with specialized product knowledge for the SME market, particularly in managing businesses that require third-party integrations such as Shopify and WooCommerce.
Background
Before joining Xendit, Nichelle Fulwani worked as a Customer Service Coordinator at Iglu Student Accommodation in Sydney, Australia, from 2018 to 2019. This role provided her with valuable experience in customer service and client management. Since transitioning to Xendit, she has successfully increased her overall portfolio by approximately 20% quarter-over-quarter while managing a diverse range of industries.
Achievements
During her tenure at Xendit, Nichelle Fulwani has demonstrated significant growth in her portfolio, achieving an approximate 20% increase quarter-over-quarter. She has maintained a high retention rate for clients through her quarterly account reviews and effective management of the integration process. Her ability to manage channel partners and generate new referrals consistently has contributed to her success in the role.