Rahmat Fajri

People Management For Customer Success @ Xendit

About Rahmat Fajri

Rahmat Fajri is a professional in People Management for Customer Success at Xendit, with a diverse background in human resources and organizational development across several companies, including Unilever and PwC. He is recognized for his adaptability, strong business acumen, and interest in the impact of people on organizations.

Work at Xendit

Rahmat Fajri has been working at Xendit since 2021, holding the position of People Management for Customer Success. In this role, he focuses on enhancing the customer experience through effective people management strategies. His work involves aligning team performance with organizational goals and fostering a culture that prioritizes customer success.

Previous Experience in AIESEC

Rahmat Fajri served in various roles at AIESEC, including as Country Head of Indonesia from 2017 to 2018 and as National Director of Organizational Development from 2016 to 2017. During his tenure, he contributed to the organization's growth and development in the Greater Jakarta Area, focusing on leadership and organizational development initiatives.

Experience at Unilever

Rahmat Fajri worked at Unilever in multiple capacities, including HR Business Partner for Supply Chain and HR Business Partner for Customer Development - Project. His time at Unilever spanned from 2019 to 2021, where he was involved in various HR functions, including employer branding and human resources management, contributing to the operational efficiency of the organization.

Educational Background

Rahmat Fajri studied at Institut Teknologi Bandung (ITB), where he earned his undergraduate degree in Geological/Geophysical Engineering from 2013 to 2017. Prior to that, he completed his high school education at SMAN 8 Jakarta, obtaining a High School Diploma from 2010 to 2013. His educational background provides a foundation for his analytical and problem-solving skills.

Professional Attributes

Rahmat Fajri is recognized for his adaptability, strong personality, and sharp business acumen. Colleagues have noted his ability to listen effectively and work collaboratively within teams. He attributes his strengths in fast learning and teamwork to his diverse organizational experiences, which have shaped his professional approach.

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