Yoselin Gunawan
About Yoselin Gunawan
Yoselin Gunawan is a Customer Success Generalist with a background in International Business Management. She has experience in logistics, account management, and sustainability, and has developed skills in customer support tools and graphic design.
Work at Xendit
Yoselin Gunawan has been employed at Xendit as a Customer Success Generalist since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the company's services. Her responsibilities include addressing customer inquiries, providing support, and facilitating communication between clients and the company. Yoselin's experience in customer support tools, such as Zendesk, contributes to her effectiveness in this position.
Education and Expertise
Yoselin Gunawan earned a Bachelor's degree in International Business Management from Universitas Bina Nusantara (Binus), completing her studies from 2016 to 2020. She also participated in a student exchange program at Seoul National University of Science and Technology, where she studied Business Administration for 11 months in 2019. Yoselin has developed expertise in customer support tools like Zendesk and API testing tools such as Postman, which are essential in her current role.
Background
Yoselin Gunawan has a diverse background that includes various internships and educational experiences. She worked as a Logistics Intern for the Asian Games 2018 in Indonesia for one month. Additionally, she served as an Account Executive Intern at MicroAd Indonesia for four months in 2019. In 2021, she interned at WWF Indonesia as a Sustainable Palm Oil Intern for three months. These roles have provided her with a broad understanding of logistics, account management, and sustainability.
Achievements in Sustainability and Technology
Yoselin Gunawan demonstrates a strong interest in sustainability and technology, which informs her professional endeavors. Her internship at WWF Indonesia focused on sustainable palm oil, aligning with her commitment to environmental issues. Yoselin's passion for integrating technology into her work is evident in her proficiency with tools like Adobe Illustrator and Photoshop, which support her capabilities in graphic design and digital content creation.
Skills and Interests
Yoselin Gunawan possesses a range of skills that enhance her professional profile. In addition to her expertise in customer support and API testing, she is skilled in graphic design, utilizing tools such as Adobe Illustrator and Photoshop. Yoselin also has a passion for literature and emerging innovations, which may influence her strategic management approach and customer success initiatives.